OptiSigns Status

Web Portal unavailable and screens unable to fetch updates

Incident Report for OptiSigns

Resolved

The Web Portal and content delivery to screens are working normally. Screens kept playing content they had already downloaded. We are making changes so this cannot happen again.

Posted 17 hours ago.

Identified

A shared cache service ran out of memory after a data issue caused repeated updates to one playlist. We have applied a fix and services are recovering.

Posted 17 hours ago.

Investigating

We are investigating errors signing in to and using the Web Portal. Some screens may not receive content updates.

Posted 17 hours ago.

This incident affected: Screen Playback and Web Portal.

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